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FAQs
How does the 14-day trial work?
What happens at the end of my trial?
How do I get billed for Kontentino?
Your billing plan depends on the number of added features and number of users.
You are able to choose from a one-month recurring subscription or a one-year subscription.
You can pay by credit card, PayPal or SEPA bank transfer (if you're paying for a yearly subscription).
Can I cancel my billing plan anytime?
Do you offer a discount for non-profits?
My subscription has expired, can I renew it?
Does the client count as a user?
Tax calculation
The tax is calculated based on the type of business you perform (an individual or a company) as well as the country you specify within the billing address.
If you are a company, and:
- you are located in the European Union and you have provided a valid VAT (enterprise) number – no tax is applied.
- you are located outside the European Union and you have provided a Business ID – no tax is applied.
- you are located in Slovakia – the tax 23% is applied.
If you are an individual, and:
- you are located in the European Union – the tax of the country you are located in is applied.
- you are located outside the European Union – the tax of Slovakia (Kontentino HQ) is applied.
Refund policy
Your subscription is billed monthly or annually in advance based on your selected plan. Please note that all payments are non-refundable.
We do not offer refunds, either partial or full, for pre-paid subscription fees. This applies if you choose to terminate your subscription early, downgrade, or discontinue use of our services.
