Technical Support Coordinator

Why Should You Apply?

Kontentino is a well-established platform used by over 1200 clients worldwide, providing a solid foundation for your career growth. With nearly a decade of experience in making clients more productive and successful, we offer stability and the excitement of a journey from zero to hero. We need your talent to continue this success!

Are you ready to kickstart your tech career in an exciting environment?

We are seeking a proactive and detail-oriented Technical Support Coordinator to join our team on a part-time or full-time basis. This is a fantastic opportunity for someone eager to gain valuable experience, grow their skill set, and make a significant impact.

This is the perfect opportunity for:

• Individuals starting their testing careers
• Junior project managers
• Those looking to begin a career in project management
• Juniors who see their potential in product management

What is the Challenge?

Kontentino's Customer Support is consistently rated top-notch among our competition. Our engineering team works tirelessly to support our clients, and now we need you to be the crucial link between our technical and non-technical teams. Your role will ensure user issues are translated into technical requirements and communicated effectively.

Your Key Responsibilities:

• Prepare solution documentation
• Prioritize tasks and manage communication and information flow between various stakeholders
• Collaborate closely with our CSM team, testers, engineers, and product managers

Only two Requirements:

• A technical mindset paired with excellent communication skills
• Fluency in English, both written and spoken

Desired Abilities:

• Technical Reasoning: Ability to build logical conclusions and contextualize technical inputs.
• Clear Communication: Competence in communicating clearly, both technically and non-technically.
• Basic Testing Skills: Fundamental ability to test software products.
• Logical Thinking: Strong logical thinking for structuring responses and actions.
• Prioritization Skills: Ability to prioritize tasks effectively.
• Project Management Understanding: Basic knowledge of project management principles is a plus.

What We Offer:

• Work with a top-notch Customer Success Team within the industry
• Gain insider access to a globally used SaaS product managed by top leadership
• Exposure to various aspects of the tech industry for rapid career growth
• Ideal for juniors, recent graduates, or individuals starting their journey to become testers
• A vibrant, innovative, and fast-paced startup atmosphere
• The freedom of working remotely from anywhere

Salary Expectations:

Starting at 8 EUR/hr, depending on your skills and experience. The salary will vary based on whether the position is full-time or part-time.